Problem with loading MTN recharge card PINs

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Posted by on Friday April 12, 2013 at 15:31:26:

I'm sure a lot of subscribers must have already noticed this - There is a big problem with reloading airtime credit on the MTN Nigeria network. Issues like no network coverage, request not completed and so on are the kind of errors Nigerians keep getting when trying to load recharge PINs. Even checking one's balance after reloading the PINs is a trouble.

I'm here with my mobile phone and it indicates 5 bars signaling there is a network connection and I can make and receive calls but when it comes to executing USSD requests like *555*PIN# for reloading airtime, I always get an error and even when it works, the return message does not indicate that the service has been provided.

If you ask me, I'd say this is nothing but poor service delivery. MTN is still among my most preferred networks in terms of service but lately, they've been having some hiccups especially associated with the reloading of recharge cards.

When a subscriber dials the USSD code and the PINS to recharge his sim, he is meant to have a clear connection and immediate feedback indicating that the request has been completed. So, at times my request gets completed and at times it doesn't and I'll have to type in the PINs over and over again which is nothing but unnecessary stress and a bad use of one's time.

I've not received any apology or information about this for a while now and it has kept on happening for more than 3 months. I hope MTN Nigeria and NCC do something about this soon.




Comments:
    Re: Problem with loading MTN recharge card PINs Posted by jamilu musa on Saturday July 13, 2013 at 15:14:57:

    i load recharge card not respond



    Re: Problem with loading MTN recharge card PINs Posted by amina ibrahim on Friday July 19, 2013 at 9:20:44:

    I scratch off some figures on the card i bought 3 months ago. I always try calling customer care, i was not attended to only advert. I know many customers are equally facing same problem.What do i do?



    Re: Problem with loading MTN recharge card PINs Posted by Felix Okoli on Friday July 19, 2013 at 9:20:44:

    You should just try to visit any MTN office close to your and they should rectify the problem. You may need to go with the card details such as serial number.


    Re: Problem with loading MTN recharge card PINs Posted by Onyemere Emelda on Tuesday December 3, 2013 at 21:20:17:

    I don't know whot to do about this problem rechargidm card, it is writing "d opration u r tryin z nt available, please bear wit us by dialing 181 bt i have done it bt i don't understand them" please help me